Cancellation and Return Policy

Introduction

At India Gift House, we strive to ensure that you are satisfied with every purchase made through our website, https://indiagifthouse.in/. This Cancellation and Return Policy outlines the terms for order cancellations, returns, and refunds. By placing an order on our Site, you agree to abide by this policy.

Order Cancellation

Before Shipping:

• Cancellation Requests: If you wish to cancel your order, you may do so before the product has been shipped. Please contact us as soon as possible at support@indiagifthouse.in with your order details. We will make every effort to process your cancellation request.
• Full Refund: If the order is successfully canceled before shipment, you will be eligible for a full refund, which will be processed within 7-10 business days.

After Shipping:

• Cancellation Not Available: Once the product has been shipped, cancellations are not available. However, you may initiate a return once the product is delivered (see Return Policy below).

Return Policy

If you are not satisfied with your purchase, you may request a return within 7 days of receiving the product.

Conditions for Return:

• The product must be unused, in its original condition, with all tags, packaging, and accessories intact.
• The product must not be damaged or altered in any way.
• Certain items, such as personalized or perishable products, may not be eligible for return. These will be clearly specified in the product description.

Return Process:

1. Request a Return: To initiate a return, contact us at support@indiagifthouse.in within 7 days of receiving the product. Include your order details and reason for the return.
2. Approval and Instructions: Once your return request is approved, we will provide you with the necessary return instructions, including the address to send the product back.
3. Return Shipping Costs: You are responsible for covering the return shipping costs, unless the product was defective or incorrect due to our error.

Refunds

• Refund Processing: Once we receive the returned product and confirm it meets the return conditions, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase.
• Processing Time: Refunds may take 7-10 business days to appear in your account after we process them.
• Shipping Fees: Please note that original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

Non-Returnable Items

The following products are not eligible for return:

• Personalized items: Products that have been customized to your specifications.
• Perishable goods: Items such as flowers, food, or other perishables.
• Final Sale items: Products marked as final sale are non-returnable.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product, you will need to return the item for a refund and place a new order for the desired product.

Contact Us

If you have any questions about our Cancellation and Return Policy, please contact us at:

• Email: support@indiagifthouse.in
• Address: India Gift House, Bangalore, India